I’m seeing an intermittent problem with accessing our sites through HTTP. I’m tracing the issue, but it looks like a DNS problem. (The server seems fine, the sites are still there, but the signpost looks like it’s out of kilter at times.)

I’m on it.

Update: This is an odd error seemingly with the Telus nameservers at the root. Only Telus clients seem to be affected by it — the server itself is having no downtime issues at all.

I’m trying to get in touch with Telus to have them fix this glitch, but… you know. Telus.

Update: this is definitely a Telus issue.

While I’m spending days arguing with techs who are oblivious, following the instructions here will fix your problems.

http://www.handcoding.com/archives/2005/04/15/alternate-dns-servers/

It’s not ideal, as you should be able to depend on your ISP for domain name services, but at least it will get you access to your sites again.

I’ll continue to poke Telus.

Here’s a screenshot of the solution (using 4.2.2.1 and 4.2.2.2) working on my very own computer. (Win XP)

Works on Vista, Mac, Linux, of course, but you have to find your own TCP/IP settings to input these DNS settings.

Click to enlarge:

-Elaine